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    After-sales service

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    After-sales service

    Cangzhou Huabang Metal Products Co., Ltd. has been adhering to the "quality-oriented, customer first" principle, is committed to providing customers with high quality products and after-sales service. As a processing enterprise specializing in the production of high and low voltage box transformer, automobile generator and starter accessories, photoelectric components, battery housing and military and aerospace supporting products, we are well aware of the importance of after-sales service to customers. Therefore, we solemnly promise the following after-sales service content:

    1. warranty period
    The products we offer are guaranteed for at least one year. During the warranty period, if there is a failure or damage caused by product quality problems, we will repair or replace it for customers free of charge.

    2. fast response
    When customers encounter any problems or need technical support during use, they can contact us by phone, email or online customer service. We will make sure to respond within 24 hours after receiving customer feedback, and arrange professional technicians to provide solutions as soon as possible.

     

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    3. professional maintenance

    Our after-sales service team is composed of experienced professional technicians, who have professional product knowledge and repair skills, can quickly and accurately diagnose problems and provide repair services. At the same time, we also provide on-site repair services to reduce customer inconvenience.

    4. technical training
    In order to help customers better understand and use our products, we regularly provide customers with product use technical training. The training content covers product function introduction, operation method, troubleshooting and other aspects, aiming to improve customer's use efficiency and satisfaction.

    Regular 5. visits
    In order to understand the customer's usage and needs in a timely manner, we regularly pay a return visit to the customer. Through return visits, we can collect feedback and suggestions from our customers and continuously improve the quality of our products and services.

    6. Spare Parts Support
    We provide spare parts support services to ensure that customers can obtain the required spare parts in time when they need them. At the same time, we also provide spare parts ordering guidance and technical support to ensure that customers can correctly select and use spare parts.

    7. continuous improvement
    We always pay attention to the development of the industry and changes in customer needs, and constantly improve our products and services. By introducing new technologies, optimizing production processes and improving product quality, we are committed to providing customers with more quality and reliable products and services.

    Cangzhou Huabang Metal Products Co., Ltd. will provide customers with a more professional and complete after-sales service system to provide customers with a better service experience. We look forward to working with you to create a better future!